![]() ![]() I found this systemd infinite hybernate loop bug (now fixed) when swap is smaller than RAM. Obviously this burns through battery pretty quickly but at least it shouldn't overheat.Ģ. when what most users expect is some kind of suspend-to-ram ("deep"). The default value is "s2idle" for many distros which is as good as leaving your computer running with processes paused. Linux kernel "mem-sleep" mode default, which determines what actually happens when systemd-sleep "suspend" is called. I had a couple of similar problem under Linux, but I believe these are purely software issues and thus unrelated to the windows ones. Needless to say, I kicked up such a big stink, emailing customer support, Michael Dell, and Angela Fox at Dell Australia. Under the "customer signature" area, I kid you not, he had written something like "verbal confirmation given". When I tried to argue (politely), he said he'd just call his supervisor, and then drove off! About 15 minutes later, I received an email that the job had been successfully completed. And he didn't put the laptop back together properly - something inside was jammed under the motherboard so that the back plate wouldn't screw down all the way, and the laptop wouldn't close. The device wouldn't boot into Windows (BSOD), and he told me it was because I needed to reinstall Windows. After a similar experience to yours with support, they dispatched someone to replace the whole motherboard. My XPS 13's wifi stopped working completely. My kids iPad has a cracked screen stabilized with scotch tape. Personally, I buy AppleCare for Macs, but not for things that are more accessories like Apple TVs, iPads, etc. There have been issues with batteries, de-lamination, and other things at various times that are a risk as well. My company had a defective keyboard MacBook that was replaced in full 7 times. Another factor is because Apple devices are unpredictably hit or miss for quality. It's gross, but if you're not prepared to essentially replace the unit in year 2, and you need the device, you may be better off with AppleCare. remember that you have captive to a single supplier for most replacement parts, and replacement parts are a profit center for Apple. Apple makes of money on this, as the process maximizes utilization and minimizes loss - they are using their own staff or a smaller number of depot contractors, and push losses like shipping shrink to their contractors like FedEx.īut. They put OEM parts or replace the unit and refurbish it in some industrial process. You either hump the computer to the Apple store or do a depot repair. With Apple, remember that they are masters of business process, supply chain and scale. If you're handy, it is often cheaper to DIY. For a vendor like Dell, they pay a variety of third party entities something like $25-40 per on-site visit, plus a commodity part. Extended warranties are very high margin - probably 65-75% for Applecare. ![]()
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